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The following FAQs provide detailed information on registering domain names with Hostway, transferring registrations from your current registrar to Hostway and using the services and features included with Hostway's domain name registrations. For more general information on domain names and the domain name registration and transfer processes, see the Domain Name FAQ. Transferring Domain Name Registrations to Hostway
Domain Registrations with Hostway
Using Hostway's Domain Name Registration Services and Features How do I transfer my domain name
registration to Hostway? Currently, to transfer your domain name registration to
Hostway you must be a customer of Hostway. You can become a customer by
registering a new domain with us or by ordering any of our Web hosting
plans.
Once you establish an account with Hostway, you can transfer your domain name registration from your current registrar to Hostway using SiteControl, your Web-based control panel. Log in to SiteControl and select Domain Name. Then, select Transfer a Domain Name to Hostway and follow the prompts to initiate the transfer process.
How long will it take for my transfer
to be processed? Transferring a domain name to another registrar
can take 5 to 14 days. Once you submit your request for transfer through
SiteControl, Hostway sends an email message to the Administrative Contact
listed on the Whois record for your domain name
requesting authorization for the registrar transfer. The Administrative
Contact has 14 days to respond to the email message.
Once the Administrative Contact authorizes the registrar change, it takes 5 to 7 days to process the request. If the Administrative Contact does not authorize the request or does not respond by the deadline, the transfer process will be canceled.
How can I check the status of my
transfer ? Transfer requests can take up to 14 days to process. If
it has been 14 days and you have not received any information, you can
contact Hostway Support via email at support@hostway.com.
SiteControl requires a password
for domain name registration transfers. How do I get this password? In order for Hostway to initiate a domain name registration
transfer process for you, we need the password assigned to you by your
current domain name registrar. Without this password, the request will
be rejected by your registrar. If you do not know your password, contact
your current registrar.
What happens to my domain name
during a domain name registration transfer? Until the domain name registration process completes,
nothing will happen to your domain name registration. As long as you remain
current with your billing with your current registrar, there will be no
service interruption. However, if your domain name expires after you have
requested the transfer but before the transfer completes, you will need
to renew your service with your current registrar to ensure your domain
name remains yours.
Can I transfer my domain name registration
if it has expired? No. Before you can transfer domain name registration,
you must bring your domain name billing up-to-date with your current registrar.
If your domain name has expired, you can wait until the domain name becomes available for registration again (typically 70 days after the domain name has expired), however you risk losing the domain name to someone else who registers it first once it becomes available.
Domain Registrations with Hostway When you register a domain name, you can request what
is known as a "hold" on your domain name. If your domain has
a hold on it, Hostway cannot initiate a domain name transfer on your behalf.
In this instance, you must initiate the transfer request yourself by contacting
your current registrar and requesting removal of the hold.
When you register a domain name, you can request what
is known as a "lock" on your domain name. A lock prevents contact
information from being made publicly available. If your domain name has
a lock on it, you must first contact your current registrar and request
that the lock be removed. Once the lock has been removed, Hostway can
initiate the domain name registration transfer for you.
A Whois record indicates who owns a particular domain name and provides
contact information for the owner. The Whois record is public record,
as mandated by ICANN, the governing body that regulates the domain name
registration space. You can search for Whois records associated with
.com, .net, .org, .biz and .info domain names using Hostway's domain
name look-up tool.
What is a registrar? Who is ICANN? A registrar is a company that has been licensed by ICANN
to register domain names for the public. Hostway currently works with
AAAQ and DomainPeopel, ICANN-accredited registrars, to process domain name registrations.
ICANN stands for The Internet Corporation for Assigned Names and Numbers. It is a non-profit organization composed of various stakeholders in the Internet space and governs domain name registrations.
Who are AAAQ and DomainPeople? AAAQ and DomainPeople are the domain name registrars Hostway has partnered
with to process domain name registrations. On the Whois record for your
domain name, AAAQ or DomainPeople will be listed as the domain name registrar. In particular, DomainPeople is the registrar for .info, .pro, and .us domain names.
My domain is about to expire. How do I renew it? When your domain name registration approaches its expiration, you will receive an email notification. You can easily renew your domain name registration from within SiteControl.
To renew a domain name registration:
If a domain is not renewed, it will be explicitly deleted at the registry 30 to 45 days after the expiry date. Some registries provide a domain redemption service at a premium cost, after a domain is deleted, that will re-activate your domain. In order to redeem a domain name, you will be charged a redemption fee of $125 for domains registered with DomainPeople. This fee includes both the redemption service cost and the domain renewal fee.
Using Hostway's Domain Name Registration Services and Features
What services and features are
included with my domain name registration?
With your domain name registration with Hostway, you receive the following
tools and features free of charge:
Parking page. Your parking page is set up automatically when your domain name is activated. 48 hours after your domain name has been registered, people typing your domain name in a browser will be taken to your parking page. Without a parking page, visitors will receive a "site not found" error message. Domain forwarding. Domain forwarding enables you to forward Web traffic coming to your domain name to another Web site you have set up already. For example, if you have a Web site at www.abc.com and register the new domain name xyz.net, you can forward all the traffic to xyz.net to your site at www.abc.com. Web-based control panel. Domain name registrations provide you access to SiteControl, Hostway's Web-based control panel. When you log in to SiteControl, you can manage your domain name and your Hostway account 24 hours a day, 7 days a week. You can use SiteControl to: • Change the nameservers associated with your domain name • Update your contact information • Check your billing status in "real time" • Make payments online • Access additional domain name set up functions
How do I FTP or upload my Web
site to my account? In order to upload a Web site, you must have a Web hosting
plan with Hostway. If you have only domain name registration service with
Hostway, you cannot post a Web site. If you need to set up a Web hosting
plan, you can do so easily from SiteControl's Order Services section.
Can I upgrade to Web hosting and
other services offered by Hostway? Whenever your needs change, you can easily upgrade from
"domain name registration only" to Web hosting or any of Hostway's
other services. For example, you can upgrade to an Email Plan that enables
you to send and receive email using your domain name instead of your ISP's
name (myname@mydomain.com instead of myname@aol.com). If
you are ready to create a Web site and get it online, you can easily upgrade
to one of Hostway's many Web hosting plans.
To upgrade to Email or Web hosting plans, browse the different plan options at www.hostway.com. Once you've decided on the plan that's right for you, log in to SiteControl and select Order Service. Follow the prompts to upgrade.
Do I get phone support if I only
have domain name registration with Hostway? Phone support is not available with domain name registration
only. However, you can contact Hostway's Support team 24 hours a day,
7 days a week via email at support@hostway.com.
You will receive a response within one hour.
Hostway's Help Center provides a number of FAQs and User Guides that can answer your questions. You can use the knowledge base search feature to search all of the documentation for specific words or phrases. 24-hour phone support is available with Hostway's Web hosting plans.
How can I change my nameservers? If you registered your domain name with Hostway and plan
on using our Web hosting services, you do not need to modify any nameserver
information. However, if you plan on using a third-party hosting provider,
you may be asked to change your nameservers or DNS information associated
with your domain. You can find detailed instructions for modifying this
information in the SiteControl User Guide at http://help.hostway.com/documents/sitecontrol/online/Ch0613.html.
How do I set up a business card
page? If you ordered the Email Starter or Email Plus Plan from
Hostway, you receive a free Business Card page. The Business Card page
is a specially-designed, customizable parking page that enables you to
input your personal or business contact information. When people type
your domain name in a browser, they will see your customized parking page
with your contact information.
To create your Business Card page, log in to SiteControl, select Domain Name and then click Setup Business Card Park Page. A wizard walks you through the steps to create and customize your page.
How do I add email accounts to
my domain name? Email accounts enable you to send and receive email using
your domain name instead of your ISP's name. For example, instead of using
myname@aol.com you can use myname@mydomainname.com. To add
email to your domain name, you need to upgrade to an Email or Web hosting
plan. You can upgrade using SiteControl's Order Service section.
Why does SiteControl show different
plan information for my domain names? Domain name registrations are managed separately from
any Email or Web hosting plans you may have set up. When you log in to
SiteControl, select the Currently Managing field in the upper-left corner
of the main window. Any Email or Web hosting plans display at the top
of the list; domain name registrations appear toward the bottom of the
list. Select the item you want to manage to view detailed information
for that item and to access related features and tools.
Can I modify my MX records myself? Hostway's MX record editor is only available to customers
with Web hosting plans. If you need to modify the information for your
domain name to use a different mail server, you will need to make these
changes to your nameserver information. You can find your current nameserver
and make changes to this information using SiteControl's Domain Name section.
What is a parking page? A parking page is the default web page that we display when customers register a domain name.
Why has the appearance of the parking page for my domain changed? We have changed the appearance of our parking page to include advertising, in accordance with industry standards and our registration agreement. This change was only applied to domain names that have the default parking page displayed. If your domain is registered through us and uses our name servers and you have not activated any of our free or paid web services then your domain name will point to our default parking page. Once you are ready to start using our free or paid web services, you can simply make the modifications through our online account manager and your domain will resolve to the new location.
Who gets the revenue from advertisements? Following industry standards, we have added advertising to our parking page, in order to help support our low domain registration cost. We are also considering developing this as a future product feature for customers, based on demand.
No. We have changed the appearance of our default parking page for domain name registrations.
How can I turn off the parking page for my domain or restore it to the old parking page? You can disable the parking page for your domain by setting up Domain Forwarding or the Business Card Park Page for your domain. Both of these services are free and can be activated through SiteControl – http://sitecontrol.hostway.com . If you would like to restore the old parking page you can activate Domain Forwarding for your domain and forward it to:
http://redirect.aaaq.com/default.html. Please make sure you are using the Frame forwarding option and not the Location forwarding option.
I am a hosting customer and just published my web site for the first time, so why am I still seeing this parking page?
Please verify that your homepage is named index.html, index.htm or default.htm, and that your web files are in the main web (www) directory. For more information, please visit http://help.hostway.com/documents/faq_publishing.htm
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